BWCH Satisfaction Results 2021 (virtual services).pdf

Blue Water Clubhouse Satisfaction Survey RESULTS 2021

(most services were virtual due to Covid 19)

Put a check mark in the box that best describes your response

*Questions 15 and 20 are best indicators of overall/general satisfaction with Blue Water Clubhouse services and indicate a 100% satisfaction rate among the 17 respondents


  1. The Clubhouse has reached out to me while in person services were suspended.

    Strongly Disagree

    Disagree

    1

    Neutral

    1

    Agree

    4

    Strongly Agree

    11


  2. I have remained connected to my Clubhouse community while in person services were suspended.

    Strongly Disagree

    Disagree

    1

    Neutral

    Agree

    8

    Strongly Agree

    8


  3. I have participated in some type of virtual services while in person services were suspended

    Strongly Disagree

    Disagree

    2

    Neutral

    2

    Agree

    7

    Strongly Agree

    6


  4. I have received resources either through the mail or staff delivering to my house while in person services were suspended.

    Strongly Disagree

    Disagree

    Neutral

    1

    Agree

    4

    Strongly Agree

    12


  5. Clubhouse has provided opportunities to connect socially while in person services were suspended.

    Strongly Disagree

    Disagree

    Neutral

    1

    Agree

    8

    Strongly Agree

    8


  6. Clubhouse continued to hold daily and weekly meetings while in person services were suspended.

    Strongly Disagree

    Disagree

    Neutral

    Agree

    5

    Strongly Agree

    12


  7. I would continue to participate in some form of virtual services after restrictions have been lifted.

    Strongly Disagree

    Disagree

    1

    Neutral

    4

    Agree

    4

    Strongly Agree

    8

  8. I am excited to be back / get back to in person services.

    Strongly Disagree

    Disagree

    1

    Neutral

    1

    Agree

    4

    Strongly Agree

    11


  9. I would like to attend Clubhouse more days a week.

    Strongly Disagree

    Disagree

    Neutral

    1

    Agree

    7

    Strongly Agree

    9


  10. I have friends through Clubhouse participation.

    Strongly Disagree

    Disagree

    Neutral

    Agree

    7

    Strongly Agree

    10


  11. I feel the staff respect me as a person.

    Strongly Disagree

    Disagree

    Neutral

    Agree

    7

    Strongly Agree

    10


  12. Clubhouse staff help me to recognize my strengths.

    Strongly Disagree

    Disagree

    Neutral

    Agree

    8

    Strongly Agree

    9


  13. I have had opportunity to talk to staff while services were provided virtually.

    Strongly Disagree

    Disagree

    Neutral

    1

    Agree

    6

    Strongly Agree

    10


  14. I feel the Clubhouse staff are warm and friendly.

    Strongly Disagree

    Disagree

    Neutral

    Agree

    9

    Strongly Agree

    8


  15. I feel the Clubhouse has improved my life.

    Strongly Disagree

    Disagree

    Neutral

    Agree

    7

    Strongly Agree

    10


  16. I would like to participate in supported or transitional employment with Clubhouse assistance.

    Strongly Disagree 2

    Disagree 1

    Neutral 6

    Agree 2

    Strongly Agree 6

  17. I would like Clubhouse assistance with education.

    Strongly Disagree

    3

    Disagree

    3

    Neutral

    6

    Agree

    1

    Strongly Agree

    4

  18. I would like Clubhouse assistance with living independently.

    Strongly Disagree

    3

    Disagree

    3

    Neutral

    5

    Agree

    2

    Strongly Agree

    4


  19. I am looking forward to returning to unit work at the Clubhouse.

    Strongly Disagree

    Disagree

    Neutral

    1

    Agree

    10

    Strongly Agree

    6


  20. Clubhouse work gives me a sense of satisfaction.

    Strongly Disagree

    Disagree

    Neutral

    Agree

    9

    Strongly Agree

    8


  21. Clubhouse meetings are meaningful.

    Strongly Disagree

    Disagree

    Neutral

    2

    Agree

    7

    Strongly Agree

    8


  22. What are you most looking forward to about Clubhouse as we transition to more in- person services?