TOUCHSTONE SERVICES, INC.

CODE OF ETHICS SUMMARY

The following principles should guide employees in their professional roles, relationships and responsibilities in which they function professionally.

Conduct and Comportment

1. Staff maintain high standards of personal conduct in their capacity or identity as an employee of Touchstone Services, Inc.

2. Staff strive to be knowledgeable in their performance of service delivery.

3. Staff regard as primary the obligation to help individuals achieve their needs and wants.

4. Staff promote multicultural competence in all places and relationships in regard to their employment.

Ethical Responsibility to People Receiving Services

1. The primary responsibility of staff is to persons receiving services.

2. Staff act with integrity in their relationships with colleagues, families, significant others, other organizations, agencies, referral sources, and other professionals to facilitate the use of all resources for achieving optimum benefit for persons receiving services.

3. Staff make every effort to support the maximum self-determination of the persons served.

4. Staff respect the privacy of persons served and hold in confidence all information obtained in the course of services, as allowed for by law.

Ethical Responsibility to Colleagues

A.     Staff treat colleagues with respect, dignity, courtesy, fairness and good faith.

Ethical responsibility to the Community

1. Staff act to expand choice and opportunity, eliminate stigma, encourage respect and promote acceptance of persons who experience psychiatric disabilities and/.or substance abuse issues as well as other disabilities.

2. The agency will hold itself out to the community as a provider of psychosocial rehabilitation and substance abuse services, consistent with its mission and purpose.  Marketing will reflect an honest portrayal of the agency’s areas of expertise.

Implementation of the Code of Ethics

      A.. Staff are expected to practice within this Code of Ethics.

    B. In the event that someone believes a staff person does not conduct themselves in accordance with this Code,

         a complaint can be filed with the Program Director, who will respond within five (5) working days.

      C.  If the individual initiating the complaint is not satisfied with the Program Director’s ruling, s/he can request

            a review by the Executive Director, who will also respond within five (5) working days.  The decision of the

            Executive Director is final.